Sales Partners

I buy from a sales partner. What now?

Don't panic, we work with trusted sales partners to ensure we can offer as many products as possible in our range. However, there are a few things to keep in mind:

This way you can see with the product whether your order is shipped via a sales partner or whether it comes from our own warehouse. There may be a longer delivery time if a sales partner ships your product. This is indicated on the product page.
Returning a product from a sales partner works a little differently. To return a product, you can easily contact the relevant sales partner . You can do this by clicking on the information icon on the product page (above the 'Add to cart' button). At the bottom of the pop-up screen, you can click through to the sales partner's contact page .
Products from a sales partner are always shipped for free. That way you can have those products at home at a great price!

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What requirements must sales partners comply with?

A sales partner meets the following requirements:

A valid VAT number.

At least one self-published game.

The time to process orders within one week.

A product description, product photo and EAN code for all products.

Everything in-house to process orders.

Located in the Netherlands or Belgium.

High quality products with good service

Frequently Asked Questions

How do I know if a product is sold by a sales partner?

Whether a product is sold by a sales partner is clearly stated with the product itself. Please note that the delivery time may be longer. This is also stated on the product page.

What is the delivery time for orders placed through a sales partner?

This varies per sales partner, but is always stated on the product page.

How do I return a product from a selling partner?

You can do this by contacting the relevant sales partner. You can find the contact details on the product page. There you click on the information icon (above the 'In the shopping cart' button). At the bottom of the pop-up screen you can click through to the contact page of the sales partner.

I am missing a part in a game I ordered through a sales partner. What now?

Don't panic, our sales partner can solve this for you. For this, it is best to contact the relevant sales partner yourself. You can find the contact details on the product page. There you click on the information icon (above the button 'In the shopping cart'). At the bottom of the pop-up screen you can click through to the contact page of the sales partner.